The IT industry should view the buzz around green technology as an opportunity rather than a compliance burden, says industry analyst Bruce McCabe.
Last year, Brisbane-based corporate health provider Ford Health had to choose between FrontRange's Goldmine PE and Microsoft's eponymous CRM system. The company ended up going with Goldmine, but even after the deal was done, Microsoft still wasn't taking no for an answer.
Security researchers worked overtime in 2007, which turned out to be a nightmare for software vendors from day one.
Security experts warn of a new wave of crime with the drastic rise in personalised phishing campaigns, with social networking at the heart of the problem.
One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?
Since lifting its university-only restrictions in September 2006, Facebook has become the poster child for social networks and attracted more than 65 million users. But will it survive 'the next big thing'?
Security researchers worked overtime in 2007, which turned out to be a nightmare for software vendors from day one.
We pit veteran on-demand player RightNow Technologies versus Microsoft's latest CRM offering.
We look at which product can help improve customer satisfaction.
case study How the UK's third-largest grocery chain transformed its business by employing proper intelligence about customer buying patterns.
Mark Sunner, chief security analyst at Messagelabs, said the company's latest research indicates that Australian spam levels are well below the global average. The bad news is that social networking sites, such as MySpace, are helping phishers create more targeted attacks.
We pit veteran on-demand player RightNow Technologies versus Microsoft's latest CRM offering.
We look at which product can help improve customer satisfaction.
CRM packages are everywhere these days. Which one is right for your organisation?
A friend of mine is starting a new business. I get to choose which computer he's going to use. Question is: Should we go with the PC or the Mac? Here's what I think.
The benefits of keeping information centralised and up to date are obvious for all parts of your business. ZDNet Australia looks at software packages designed to help your sales force stay on track.
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