Last year, Brisbane-based corporate health provider Ford Health had to choose between FrontRange's Goldmine PE and Microsoft's eponymous CRM system. The company ended up going with Goldmine, but even after the deal was done, Microsoft still wasn't taking no for an answer.
Publisher and broadcaster APN News and Media (APN) is centralising parts of its IT function to the company's technical headquarters on Queensland's Sunshine Coast in an effort to rationalise the way it supports 50 remote sites.
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One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?
What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?
We look at which product can help improve customer satisfaction.
Although there is significantly more appeal in its new approach towards the SME market, Siebel is still bedeviled by challenges that have kept its previous attempts from being successful.
CRM packages are everywhere these days. Which one is right for your organisation?
One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?
What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?
We look at which product can help improve customer satisfaction.
CRM packages are everywhere these days. Which one is right for your organisation?
The benefits of keeping information centralised and up to date are obvious for all parts of your business. ZDNet Australia looks at software packages designed to help your sales force stay on track.
FrontRange's GoldMine Business Contact Manager provides all the features a small business needs for customer relationship management, at a reasonable price.
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