Is Web-based training the answer to high staff turnover in the call centre industry? Examine why one company believes this to be the case.
The Commonwealth Bank's rebuilding of its front-end customer management system was a complex technical undertaking, but one of the most important aspects of its successful deployment was paying close attention to interface design, according to its developers.
The Australian Prudential Regulatory Authority (APRA) has contracted IT services company Alphawest to implement Tower Software's TRIM Context electronic document management system.
In competitive environments where business owners are keen to roll out new products as quickly as possible, many executives feel frustrated with the time it takes application performance testers to confirm that new applications are ready for prime time.
If you think IT training is a good place to make budget cuts, here's something to think about: Some human capital management experts say that even if cutting training budgets saves you a little money now, it's likely to cost you a lot more in the long run.
Is Web-based training the answer to high staff turnover in the call centre industry? Examine why one company believes this to be the case.
From doling out t-shirts to organising development and career planning programs, companies strive to keep their employees motivated. Here are some tips for keeping staff happy.
In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.
Can a national ID card protect Australians against terrorist attacks? And can citizens' details be protected by Public Key Infrastructure? We look at the types of hardware and software employed to combat terrorism, and how ports and other critical infrastructure are protected.
Australian companies are showing a lot of interest in Voice over IP, yet not many projects are underway. We profile the companies that are ahead of the pack.
Visa CIO touts new transaction technologies
Michael Dreyer, CIO of Visa, expresses what innovation means to him in different areas, such as their PayWave … Watch it now
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Over the last decade the art of maintaining the datacentre of a large organisation has evolved into an art form.
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