The market for customer relationship management applications grew by 10 percent in 2004, spurred by the uptake of on-demand software, according to a report released on Tuesday by AMR Research.
What sets J D Edwards apart from the likes of Siebel and PeopleSoft? We speak with Ian Hodge, managing director Australia/New Zealand, about the future of business software and services.
Trying to master customer relationship management (CRM) suites these days is somewhat akin to attempting to eat not-quite-solid Jell-O with a fork. In trying to do everything, some CRM packages wind up doing nothing. ZDNet evaluates three CRM vendors.
Australian banks are lagging well behind world standards when it comes to using customer relationship management (CRM) technologies, and recent attempts to use CRM as a cost-cutting exercise may be doomed to failure, according to industry experts.
A long-awaited update to Microsoft's customer relationship management software, which will for the first time include subscription-style pricing, will debut next month, the company said.
Henning Kagermann, chief of SAP, says new competition, fast-moving tech are driving the company to rethink how it builds its software and how to sell it.
What sets J D Edwards apart from the likes of Siebel and PeopleSoft? We speak with Ian Hodge, managing director Australia/New Zealand, about the future of business software and services.
Australian banks are lagging well behind world standards when it comes to using customer relationship management (CRM) technologies, and recent attempts to use CRM as a cost-cutting exercise may be doomed to failure, according to industry experts.
One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?
The company's managing director, Steve Vamos, speaks to ZDNet about its changing competitive landscape, security issues, and the best way to sell software in Australia.
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