Australians are being urged to allow personal details from a national census to be stored on microfilm for future historians, but privacy groups protested that the records could be abused.
Multinational companies that want to expand CRM to their offices worldwide face daunting challenges. Experts advise focused efforts for big pay offs.
You may be spending generously to get closer to your customers, but can you guarantee their privacy? To a legal certainty? If these questions make you nervous, join the stampede: December 21, the date new national privacy laws kick into effect, is a whole lot closer than you think.
A new consulting market evolves, as e-commerce companies fret over consumer privacy violations.
Hardware and software manufacturers may be subject to rules designed to protect the privacy of consumers' financial information under a US Federal Trade Commission proposal released last week.
Pivotal's Helen Robinson and salesforce.com's Doug Farber debate on where the local customer relationship management business is headed.
Business process outsourcing has much in common with its smaller sibling IT outsourcing, but there are still some lessons to be learned.
History of British PCs
The cash-strapped UK National Museum of Computing is home to an exhibition of the evolution of British PCs.… Watch it now
Driving Business Growth Through Enterprise IT Management
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Telstra's BT coat doesn't fit
Australian security: the lucky country 
Storage infrastructure on the tender track
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