News (4)

  • Is the Internet the new operating system?

    Sites like Facebook and Google, which have evolved into Web platforms, are the wave of the future, according to a panel of top executives at this week's iMeme: Thinkers of Tec conference.

  • Microsoft to ship CRM 3.0 update in December

    A long-awaited update to Microsoft's customer relationship management software, which will for the first time include subscription-style pricing, will debut next month, the company said.

  • Microsoft CRM update aims at firms big and small

    Microsoft has launched a long-awaited update to its customer relationship management software, which will for the first time include subscription-style pricing.

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

Features and Case Studies (4)

  • Australia: CRM leaders go head to head

    Pivotal's Helen Robinson and salesforce.com's Doug Farber debate on where the local customer relationship management business is headed.

  • SAP and on-demand: 'The switch is tougher'

    Henning Kagermann, chief of SAP, says new competition, fast-moving tech are driving the company to rethink how it builds its software and how to sell it.

  • How to integrate hosted applications

    As it becomes more popular to have applications hosted by an external service provider, what implications does this have for integrating those applications with your other systems? ZDNet Australia investigates.

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

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