News (23)

  • Microsoft to ship CRM 3.0 update in December

    A long-awaited update to Microsoft's customer relationship management software, which will for the first time include subscription-style pricing, will debut next month, the company said.

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • CRM: pay attention to retention

    Customer relationship management (CRM) has been getting a lot of flack lately. But there's nothing inherently wrong with the technology, just with the users.

  • E-marketplaces: Finally registering

    Special report: In the wake of the dot-com crash, e-marketplaces have learned their lessons and are now focusing on the bottom-line deliverables that enterprises are demanding.

  • Can you handle CRM?

    Trying to master customer relationship management (CRM) suites these days is somewhat akin to attempting to eat not-quite-solid Jell-O with a fork. In trying to do everything, some CRM packages wind up doing nothing. ZDNet evaluates three CRM vendors.

More News >

Features and Case Studies (16)

  • Australia: CRM leaders go head to head

    Pivotal's Helen Robinson and salesforce.com's Doug Farber debate on where the local customer relationship management business is headed.

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • SAP and on-demand: 'The switch is tougher'

    Henning Kagermann, chief of SAP, says new competition, fast-moving tech are driving the company to rethink how it builds its software and how to sell it.

  • Australia: SAP vs Oracle

    SAP's Geraldine McBride and Oracle's Leigh Warren, leaders of two of the world's biggest enterprise software companies, go head to head.

  • Software licensing: Ready for hardball?

    The Internet is forcing software vendors to come up with a variety of new licensing models. Here are strategies to help you, the buyer, get the most bang for your buck.

More Features and Case Studies >

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