Those watching for signs overall economic woes are affecting the tech industry may not have to wait much longer.
More and more companies are shelling out for CRM systems, yet few are bothering to see if their investments have been worthwhile.
The information technology industry continues to suffer from growing pains associated with its immaturity relative to other aspects of business, a panel including some of Australia's leading chief information officers has concluded.
Australian businesses need to make IT leaders part of the executive team to drive business strategy, according to one leading CIO.
Gartner sees the next wave of technology--the confluence of wireless, real-time infrastructure, and service-oriented architecture--as a catalyst that could transform or kill entire industries.
In the Australian market, banks are the archetypal large IT customer: they've got lots of technology of differing vintages, have to spend a fortune on services to stitch it all together, and are also obliged to meet a super-strict regulatory regime which would make most lesser enterprises quake in their virtualised boots.
Speaking to the Novell boss at his company's annual BrainShare user conference in Salt Lake City, Utah, ZDNet.com.au's sister site, ZDNet.co.uk asked whether the Microsoft deal could actually be damaging in the long run and what effect a financial downturn could have on Novell's recent recovery.
Think of financial services companies as cutting-edge users of IT? Think again. Around two-thirds of IT managers in the sector say IT isn't viewed strategically where they work.
IT chiefs at financial services organisations should encourage staff to take greater control of business decisions, says JP Rangaswami, global CIO at Dresdner Kleinwort Wasserstein.
The CIO must act as the link between IT and the wider strategy of the business, and not get too bogged down in technology alone.
More and more companies are shelling out for CRM systems, yet few are bothering to see if their investments have been worthwhile.
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