Tags: european union, financial services

News

Facing up to global CRM

Multinational companies that want to expand CRM to their offices worldwide face daunting challenges. Experts advise focused efforts for big pay offs.
The privacy debate: The darker side of customer intimacy

You may be spending generously to get closer to your customers, but can you guarantee their privacy? To a legal certainty? If these questions make you nervous, join the stampede: December 21, the date new national privacy laws kick into effect, is a whole lot closer than you think.
Privacy in the Digital Age

At no time in history have people been so closely monitored. And we're all cooperating, whether we know it or not.

I'm a celebrity, don't back me up
Celebrity comes with its perks — free alcohol, better-looking partners, lots of holiday time — and disadvantages — constant media intrusions, being forced to appear in films with Eddie Murphy for the long-term good of your career, and having to do mindless radio interviews with angry men who've been awake since 4am.
Lies, damned lies and telco stupidity
Earlier this month, Telstra put out a press release trumpeting that it's come up with a new phone coaching service to help people who are "bamboozled" by their mobiles. Another excellent example of wrongheaded thinking from the mobile industry.
Dear carriers: More walking, less talking
Sometimes, a well-placed and well-timed letter can make all the difference. Other times, it can make no difference at all — and even hurt your case. This week's missive by the Competitive Carriers' Coalition, I would suggest, falls into the latter category.
More blogs »