Microsoft's decision to make instant messenger, now called Windows Messenger -- an integral part of the Windows operating system --highlights one application of the highly-buzzed software: business adoption.
Last week, Microsoft announced its plans for two new online services: Windows Live and Office Live. However, it is clear that Microsoft sees more work ahead as it tries to catch up with rivals offering free, ad-supported products. Chief Technical Officer Ray Ozzie, who is leading the services push, outlined the challenge in a memo he penned late last month.
Converting free consumer products into paid services tailored to a business clientele can be harder than it looks.
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