News (14)

  • CommBank gnaws off $1bn from EDS contract

    The Commonwealth Bank of Australia announced today that before the year is out, it will finalise contract negotiations with HCL, IBM and Tata Consultancy for application services work worth AU$1 billion over five years.

  • Govt CIOs: Vendors must play nice in multisourcing

    Australian Tax Office CIO Bill Gibson believes that with the days of one-vendor-fits-all type outsourcing now over, long-running rivals will be forced to enter marriages of convenience if they are to get a share of the government dollar.

  • EDS to take last crack at AU$1bn ATO mega deal

    The Australian Tax Office is preparing to put the last and largest of its IT outsourcing contracts centralised computing up for grabs, worth around AU$160 million per year. This is EDS's last chance to retain work with the ATO and possibly its first bid since its proposed acquisition by HP.

  • ATO kicks off round two on AU$1bn outsourcing deal

    The Australian Tax Office is today briefing would-be suppliers on what it expects from those hoping to bag the end-user computing component of its AU$1 billion infrastructure outsourcing deals.

  • Customs CIO: When vendors say 'innovation', run

    Australian Customs' CIO, Murray Harrison, says service level agreements (SLAs) don't work in outsourcing arrangements and when vendors use the term "innovation", their suggestions generally works against the interests of the customer.

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Features and Case Studies (3)

  • Customs: Murray Harrison, CIO

    Australian Customs CIO Murray Harrison dislikes SLAs and runs away if a vendor talks to him about innovation. In this interview, he also explains why getting excited about gadgets can be dangerous and talks about how Customs' outsourcing strategy has evolved.

  • Aussie! Aussie! Aussie! Why? Why not?

    Want to shop locally for IT services but don't want to compromise on quality? The local services industry is finding ways to outdo global giants.

  • How to integrate hosted applications

    As it becomes more popular to have applications hosted by an external service provider, what implications does this have for integrating those applications with your other systems? ZDNet Australia investigates.

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