News (11)

  • Aussie complaints over telecomms services rising: TIO

    Australian customers' discontent with telecommunications services has risen according to the latest annual report card from the Telecommunications Industry Ombudsman.

  • TIO: Complaints over mobile services decrease

    The number of complaints over mobile services to the Telecommunication Industry Ombudsman dropped by 18 percent in 2002-03 over the previous year, signalling the industry is reaching maturity.

  • TIO investigates pre-paid mobile accounts

    The Telecommunications Industry Ombudsman is investigating SIM-Unlock fees attached to pre-paid mobile accounts to determine whether they are 'penalties', and therefore unrecoverable by common law.

  • Phone bills back on Australian watchdog's agenda

    Telephone contracts, this time of the mobile variety, are once more attracting industry focus as consumer complaints continue to roll in.

  • Termination fees at forefront of ACCC inquiry

    The competition watchdog has said there is the potential for both a contractual and consumer protection issue surrounding early termination fees, following its inquiry into Telstra's recent mobile price hike which will see users slugged with AU$150 for cancelling contracts.

More News >

Features and Case Studies (1)

  • 10 things to consider when leasing computers

    Leasing computer equipment makes sense in a lot of situations, but the process needs to be managed as carefully as an actual purchase. These tips will help your organisation make sound leasing decisions.

Reviews (2)

  • TIO: Complaints over mobile services decrease

    The number of complaints over mobile services to the Telecommunication Industry Ombudsman dropped by 18 percent in 2002-03 over the previous year, signalling the industry is reaching maturity.

  • TIO investigates pre-paid mobile accounts

    The Telecommunications Industry Ombudsman is investigating SIM-Unlock fees attached to pre-paid mobile accounts to determine whether they are 'penalties', and therefore unrecoverable by common law.

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