News (16)

  • Study: Millions hit by ID fraud

    Identity fraud is a bigger problem than generally acknowledged, with an estimated 10 million Americans becoming victims in the last year, according to a new Federal Trade Commission survey.

  • Fraud assault sparks Aust interest in biometrics

    An intensifying assault on the security of Australians' identification and financial information should push government and industry to embrace biometric technologies, a leading expert in the area said today.

  • The truth about Internet fraud

    Online credit card scams cost Visa USA at least US$48 million last year. Read on to discover the real story behind the biggest threat to e-commerce and how you can protect your business and yourself.

  • The upside and downside of online wallets

    Find out how online wallets can increase consumer security, but also put users at risk of privacy violations.

  • Online Shopping Guide

    Don't get ripped off while shopping online! Learn how to shop safely on the Internet with this handy guide. Covering tools, safety techniques and privacy hints, this is all you need to surf and shop safely this Christmas.

More News >

Features and Case Studies (2)

  • What's new in the contact centre?

    What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?

  • Smart cards: Coming up trumps

    What's holding back smart cards from widespread use in Australia? Could it be that vendors haven't found the applications consumers really want?

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