News (46)

  • Dell's US support calls to go back to India ... eventually

    Any positive employment expectations created by Dell's about-face decision to revert some technical support lines back from India to its US call centres will be short-lived.

  • HP defends Malaysia offshoring move

    The new boss of Hewlett-Packard's Asia-Pacific operations has defended the vendor's move to offshore some Australian support work to Malaysia, saying most customers would accept the move as long as service levels remained consistent.

  • Michael Dell takes direct model into emerging markets

    Dell Chairman Michael Dell says the fastest-growing markets for the company are outside the U.S. and that the infrastructure exists in those countries for Dell to sell direct to its customers.

  • Bird flu threat looms for offshoring firms

    Companies that outsource technology activities overseas are used to facing criticism from customers and politicians but now they face a much bigger challenge: the potential onset of bird flu

  • Optus' passage to India

    Optus' chief executive, Paul O'Sullivan, has stoked the fires of the offshoring debate by announcing the Singapore Telecommunications-owned unit would establish call-centre operations in India.

More News >

Features and Case Studies (13)

  • Dell is swell, customers say

    Reversing a recent slide in satisfaction rankings among its business customers, Dell beat out Hewlett-Packard and IBM in a measure that's closely watched for potential insights into future PC sales trends.

  • For Dell, Indian call centre failure a lesson

    Dell admits it has "learnt its lesson" after being forced to drop its Indian call centre last year following customer complaints about the quality of service.

  • India lobbies Asia to fight outsource backlash

    India's minister for information technology calls upon Asian countries to make a united stand to challenge the outsourcing backlash taking root in the Western world.

  • Analyst plays down offshore outsourcing impact as tension rises

    A leading Asia-Pacific tech analyst claims the outsourcing of information technology and business processes offshore is "not something to get overly excited about," despite increasing international controversy over the migration of jobs to lower-cost countries.

  • Dell: Malaysia to support Australia, others

    Enterprise technology users may still be getting used to Indian accents for many of their support queries, but PC giant Dell believes many of its customers would be better served by Malaysia.

More Features and Case Studies >

Reviews (2)

  • Intel gets inside life sciences

    Intel says its processors are behind efforts to find new breakthroughs in life sciences research and healthcare in a number of countries.

  • Has Microsoft got it write? Five Tablet PCs tested

    Microsoft is pushing Tablet PC as the next evolutionary phase of notebooks. We check out the first Tablet PCs available in Australia, as well as looking at the OS that underpins it all.

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