The number of complaints over mobile services to the Telecommunication Industry Ombudsman dropped by 18 percent in 2002-03 over the previous year, signalling the industry is reaching maturity.
The Telecommunications Industry Ombudsman has revealed that the number of complaints about the practices of companies recovering telecommunications debt has more than doubled since March 2002.
Telstra's decision to outsource its consumer debt may be behind a jump in credit complaints to the Telecommunications Industry Ombudsman (TIO), the TIO has conceded.
SMS is coming to the rescue of forgetful and time-stressed Australians who are racking up late fees of AU$400 million a year, with businesses looking to save up to 90 percent of late bill reminder costs through the messaging technology.
The number of complaints over mobile services to the Telecommunication Industry Ombudsman dropped by 18 percent in 2002-03 over the previous year, signalling the industry is reaching maturity.
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