Features and Case Studies (7)

  • Turning telesales success from art to a science

    Selling products over the phone is never easy, but one Japanese outsourcer has used mathematics to triple sell-through rates.

  • For Holden racers, tough is only the beginning

    Given the frantic activity and unpredictable movement of all kinds of hard objects within the pit, it's little surprise that the Holden Racing Team recently standardised on Panasonic's ruggedised Toughbook as its notebook platform of choice.

  • Patties: It's a long way to e-shop if you're making sausage rolls

    Andrew Beeson, CFO at Patties Foods, the savoury foods manufacturer famous for labels such as Herbert Adams, Nanna's and Four 'n' Twenty, explains how new ERP software keeps the factory line running smoothly.

  • Bringing order to chaos at BlueScope Steel

    Maintenance work is a major expense for BlueScope Steel but thanks to a $1.1 million investment in resource management software by its primary maintenance contractor, Transfield Services, things have been looking up.

  • Consolidation leads to a new Dimension

    Technology firms make their living advising customers how to reinvent their IT, but Dimension Data found a dose of its own medicine to be highly instructive. David Braue explains how.

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