News (8)

  • Keeping data clean

    Data quality is beginning to gain the attention of top management instead of being passed off to IT staff. The reason? CRM.

  • Border security portal 'may bust wrong passengers'

    The Federal government has announced that its border security portal is now online, triggering the alarm of privacy advocates who believe that poor data quality could lead to cases of mistaken identity.

  • Dreamliner sets SOA in flight for Boeing

    Boeing's Australian manufacturing subsidiary Hawker de Havilland has turned to a service-oriented architecture (SOA) approach to help it meet the challenge of producing key components for the forthcoming 787 "Dreamliner" aircraft.

  • E-government report hails single sign-on

    Australian government agencies are working on a single sign-on approach to deliver e-government services, according to the newly released e-government strategy.

  • Data cemeteries impede business intelligence use

    Industry analysts are falling over themselves to highlight 2005 as the year when business intelligence hits the mainstream. But those looking to implement business intelligence solutions may find their efforts hampered by vast silos of generally incorrect data.

More News >

Features and Case Studies (5)

  • 10 security problems unique to IT

    Organisations face a host of security concerns driven by the power of technology and the vulnerabilities inherent in its use. IT pros have to be vigilant about all these issues, from system penetration threats to hardware portability to employee turnover.

  • How corporate Australia battles information overload

    We look at five organisations that took different approaches to satisfying a common business requirement: to improve the management of corporate information. We hear from Jetstar, Family Court, SHFA, Count Wealth and MBF.

  • Australia: Is customer service up to par?

    If your company's back-end systems are in shambles, how will that affect the way customers interact with you at the front end? Get the answer from our Australian experts.

  • CRM's dirty little secret

    The principle of CRM is to reduce costs, increase revenues, and boost customer loyalty. But what if your data is dirty?

  • Banking on brain power

    The secret to edging out the competition is dicovering where your organisation's knowledge lies, and managing it effectively. ZDNet Australia investigates.

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