News (5139)

  • You'll be back, says Novell

    Novell hopes companies that deserted it for Microsoft in the nineties may come back to the fold following its acquisition of SuSE.

  • Fighting Microsoft's piracy check

    Counterfeiters aren't Microsoft's only opponents in its effort to combat piracy: Some of its customers are against it, too.

  • Microsoft customers back in the Money

    Five days after a server error first shut some Microsoft Money users out of their online accounts, Microsoft issued a workaround that restored access.

  • The new reality of customer retention

    The task of servicing new customers has been replaced by another imperative: holding on to existing customers. Try these approaches to hang on to what you've got.

  • PeopleSoft's 'better plan' leaves customers cold

    Lured by the promise of personal attention every bit as good as that lavished on bigger customers, John Matelski decided seven years ago to buy a US$1.7 million accounting system from J.D. Edwards for the City of Orlando, Fla.

Blogs (124)

  • Read the blog post - Phil Dobbie

    An abridged history of the Aussie internet

    Journalist Glenda Korporaal has written "20 years of the internet in Australia" to commemorate two decades of AARNET. On this week's Twisted Wire I talk to Glenda and Chris Hancock, the CEO of AARNET.

  • Read the blog post - Phil Dobbie

    Is wholesale-only backhaul just a pipedream?

    The potential acquisition of Pipe Networks by SP Telemedia has raised the question about whether vertically integrated backhaul providers will mean higher wholesale prices for ISP customers.

  • Read the blog post - Darren Greenwood

    NZ farmers: Bleating about broadband

    As we know, farmers are such bleaters. They bleat as much as the four-legged woolly things in their paddocks. If it's not the weather, it's the strength of the dollar! Nothing is ever right. Likewise with rural broadband.

  • Read the blog post - Chris Duckett

    Get extensions going in Firefox, redux

    Previously on Null Pointer we looked at getting extensions working in Firefox betas, and that was great until the fine folks at Firefox changed their minds.

  • Read the blog post - Brad Howarth

    The key Topik is always money

    One of the big problems of the internet is that is practically impossible to keep up-to-date on preferred topics. You can limit your sources, but this can mean missing a lot of valuable data.

Features and Case Studies (1229)

  • Check Point on the defensive

    Security company Check Point faces vulnerabilities of its own. Will a wave of new products catch customers' eyes?

  • PeopleSoft's 'better plan' leaves customers cold

    Lured by the promise of personal attention every bit as good as that lavished on bigger customers, John Matelski decided seven years ago to buy a US$1.7 million accounting system from J.D. Edwards for the City of Orlando, Fla.

  • Dell is swell, customers say

    Reversing a recent slide in satisfaction rankings among its business customers, Dell beat out Hewlett-Packard and IBM in a measure that's closely watched for potential insights into future PC sales trends.

  • Exetel boss bets against NBN and Quigley

    Boss of internet service provider Exetel, John Linton, says the National Broadband Network should be handed to the only company that can build it Telstra and he's not impressed by NBN Co chief Mike Quigley.

  • iiNet's copyright crucible heats up

    The Australian Federation Against Copyright Theft's (AFACT) hunt for Australia's third largest internet service provider iiNet is set to resume on Monday, with all eyes on its managing director Michael Malone as he takes the stand.

Videos (2)

  • Trojans beat banks' security advice

    Even if you follow the security advice of your bank, banking trojans can undermine efforts to prevent information falling into the wrong hands when customers do their banking online, says F-Secure's senior security specialist, Patrik Runald.

  • Dell sees a future in channels

    Dell's president, Asia Pacific South, Paul-Henri Ferrand says the company's direct model is working well, but customers have forced it to explore channels to meet demand. While it has developed channels in Asia, Australia will have to wait Dell's not rushing into channels for the sake of it.

Reviews (527)

  • Apple iMac 27-inch (Core 2 Duo 3.06GHz)

    Behind its expansive display, Apple has packed one of the fastest all-in-ones available, and added a few useful extras to sweeten the deal.

  • Norton AntiVirus 2010

    Norton AntiVirus 2010 builds on the immense progress made in last year's version, maintaining a low system profile while strengthening its security framework. It's not perfect, but even Symantec's detractors should check it out.

  • The best VoIP solution is ...

    The world of enterprise IP telephony is varied and complex. Here's our round-up of the major players and what they can bring to your business.

  • MSI VR603

    MSI's VR603 is a perfectly fine budget laptop marred by the use of the Sentelic touchpad.

  • Trend Micro AntiVirus plus AntiSpyware 2010

    Going by older detection and removal numbers, Trend Micro AntiVirus plus AntiSpyware offers competent if basic security protection. However, so do many free competitors. This year, we recommend giving Trend Micro AntiVirus plus AntiSpyware 2010 a pass.

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Blogs

  • Phil Dobbie Conroy explains his magic filter
    In today's Twisted Wire, we put the screws on Communications Minister Stephen Conroy about his controversial internet filter policy.
  • Array Copenhagen lessons on green IT
    After the global financial crisis placed green IT on the back-burner, is it about to become sexy again due to the likes of New Zealand's new emissions trading scheme?
  • Array Welcome to National Censorship Day
    Conroy's blind adherence to his net filtering plan will abandon net neutrality ideals and push ISPs down a slippery slope of unprecedented responsibility for a callously politicised Australian internet.
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