News (3)

  • Keeping data clean

    Data quality is beginning to gain the attention of top management instead of being passed off to IT staff. The reason? CRM.

  • Telstra boosts network management

    Transfield has secured an AU$75.4 million, five-year deal as prime contractor to replace telecommunications specialist Telstra's cable plant records (CPR) system with an open systems solution.

  • The privacy debate: The darker side of customer intimacy

    You may be spending generously to get closer to your customers, but can you guarantee their privacy? To a legal certainty? If these questions make you nervous, join the stampede: December 21, the date new national privacy laws kick into effect, is a whole lot closer than you think.

Features and Case Studies (2)

  • Australia: Is customer service up to par?

    If your company's back-end systems are in shambles, how will that affect the way customers interact with you at the front end? Get the answer from our Australian experts.

  • How corporate Australia battles information overload

    We look at five organisations that took different approaches to satisfying a common business requirement: to improve the management of corporate information. We hear from Jetstar, Family Court, SHFA, Count Wealth and MBF.

Create an e-mail alert for "customer service"
ZDNet Australia Alerts is an e-mail alert service which provides personalised news, features and reviews to readers’ inbox on an hourly, daily and weekly basis.
Alert:
customer service


Frequency: *
Sponsored content

Power Centre - Content from our premier sponsors

Blogs

  • Renai LeMay MyPerfect.com.au has potential
    Victorian Web start-up My Perfect has a strong story and rationale for why it will succeed. But it has to overcome some challenges and design flaws first.
  • Array Storage infrastructure on the tender track
    For a large-scale storage project, it's not uncommon to go out to tender for the best deal — but when was the last time you had to put together a tender for a document management room?
  • Array Apple has killed the video store; will ISPs be next?
    The Olympics are nearly over, and the Australian team deserves kudos for an excellent performance all around. Yet even as the Olympic sun sets on the Bird's Nest for the last time this weekend, millions of spectators around the world will be scanning their dials in the hope of finding something else to fill their viewing hours.
  • More blogs »

Back to top

Featured