Executives from several of Australia's largest internet service providers have over the past few months expressed their desire to become media companies in their own right.
The security flaws plaguing Internet Explorer has led to a renewed interest in other browser options, with market research pointing to Firefox as the leading choice. But a bigger problem, if left unresolved, could lead to corporate bottom lines being affected.
Optus' new AU$8 million, 250-seat call centre in Flinders Street, Melbourne, marks the company's first use of VoIP technology in such settings.
Australian banks are lagging well behind world standards when it comes to using customer relationship management (CRM) technologies, and recent attempts to use CRM as a cost-cutting exercise may be doomed to failure, according to industry experts.
Companies get the most bang for the buck from information technology when they treat it like any other part of their business, according to a new study by research firm The Hackett Group.
Optus is now offering its wireless broadband plans cheaper, but only for the first 12 months.
What's the best customer relationship management suite? We put six of the top vendors to the test to find out in our no holds barred face-off.
Executives from several of Australia's largest internet service providers have over the past few months expressed their desire to become media companies in their own right.
Insurance companies are typically a risk-averse bunch, but in 2002, the online content strategy being used by Insurance Australia Group (IAG), Australia's largest general insurer, was looking increasingly risky.
Leading Australian companies HCF, ANZ Bank, Westpac and St George share their ups and downs with the mighty mainframe in this special report.
What's the best customer relationship management suite? We put six of the top vendors to the test to find out in our no holds barred face-off.
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Surf the Net like it's 1991 with Gopher
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