Second Commissioner of Taxation David Butler today said that the increased $879 million budget for the Australian Taxation Office's Change Program quoted in an audit report released yesterday was a worst-case scenario.
Drinks company Coca-Cola Amatil said today in an investment conference that it had finished the second phase of its technology transformation, rolling out an SAP supply chain system to over 30 locations.
Home loan company, Mortgage Choice, has ditched Lotus Notes Domino for its lenders messaging needs in favour of Google's Enterprise Apps suite but it's keeping Microsoft Office as the corporate standard.
DWS Advanced Business Solutions announced today that it had won a two-year $4.5 million contract with the Australian Communications and Media Authority.
Vaughan Bowen, chief of acquisition hungry telecommunications company M2, is eyeing a major billing and customer relationship management systems overhaul expected to be kicked off next year.
Shoving everything into a hosted environment effectively creates a quick and dirty disaster recovery strategy.
Salesforce.com CRM continues to attract converts, but has the competition caught up?
On the odd occasion where I have seen the results of surveys of knowledge workers where they are asked to rank the barriers to the adoption of knowledge management inside their organisation, one word keeps popping up at the top of the list again and again: culture.
If there's one indication that customer relationship management (CRM) systems at telcos are screwed up it's got to be the phenomenon of the 'zero dollar' bill.
Graeme Wood, the founder of one of Australia's most successful online businesses, made a very salient point yesterday about the challenge of delivering personalised online services.
When Telstra launched its IT transformation in 2005, then chief operations officer Greg Winn said "IT is the root of all evil in the telco industry".
What's the best customer relationship management suite? We put six of the top vendors to the test to find out in our no holds barred face-off.
If you're using a Microsoft Windows operating system there is also a good chance that you use Office and Outlook as your email client. But is this really a choice?
Who predicted Linux servers would outnumber Windows servers by 2006? Who said one in five enterprise desktops would be Linux-based by 2008? We look back at the bad (and good) predictions made about Linux over the past decade.
Barry Vandevier of Travelocity talks about his company's efforts to deploy Web 2.0 technologies for the next generation of online travel.
What's the best customer relationship management suite? We put six of the top vendors to the test to find out in our no holds barred face-off.
Lotus Foundations is a great solution for a wide range of businesses because it takes away the need for an on-site IT guru, and minimises management overheads so staff can get on with core business activities.
Small businesses seeking robust, powerful and affordable CRM software will find that ACT! by Sage 2009 fits the bill perfectly.
Web 2.0, with its complex sites and rich Ajax applications, is an increasingly demanding platform for a browser. In this review feature, we look at how the leading browsers measure up.
We pit veteran on-demand player RightNow Technologies versus Microsoft's latest CRM offering.
Telstra shareholders fear break up
What do Telstra shareholders think of the telco's new CEO David Thodey? And would they support the government'… Watch it now
The Change Program changes its Agenda
What happens when you change the agenda of the ATO's Change Program, or program in some changes to the Agenda?… Watch it now
Microsoft's Tracey Fellows on Windows 7
After the launch of Windows 7 last week, ZDNet.com.au spoke briefly with Microsoft Australia and New Zealand M… Watch it now
Having problems with complex data center? Simplify your data center now.
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