News (461)

  • Aussies flock to SAP Business Suite 7

    Forty per cent of SAP's Australian and New Zealand customer base has already chosen to migrate to the company's new platform, Business Suite 7, since it was made available earlier this year.

  • IBM finishes $22m Qld toll system

    IBM today said it had finished its deployment of a toll and traffic management system for Queensland's road authority.

  • ATO's $879m 'worst-case scenario'

    Second Commissioner of Taxation David Butler today said that the increased $879 million budget for the Australian Taxation Office's Change Program quoted in an audit report released yesterday was a worst-case scenario.

  • Coke supply chain upgrade done

    Drinks company Coca-Cola Amatil said today in an investment conference that it had finished the second phase of its technology transformation, rolling out an SAP supply chain system to over 30 locations.

  • Mortgage Choice swaps Lotus for Gmail

    Home loan company, Mortgage Choice, has ditched Lotus Notes Domino for its lenders messaging needs in favour of Google's Enterprise Apps suite but it's keeping Microsoft Office as the corporate standard.

Blogs (5)

  • Read the blog post - Angus Kidman

    Is the cloud your disaster recovery solution?

    Shoving everything into a hosted environment effectively creates a quick and dirty disaster recovery strategy.

  • Read the blog post - Steven Deare

    Forcing the issue

    Salesforce.com CRM continues to attract converts, but has the competition caught up?

  • Read the blog post - Paul Montgomery, ZDNet Australia

    The volunteer army of Web 2.0

    On the odd occasion where I have seen the results of surveys of knowledge workers where they are asked to rank the barriers to the adoption of knowledge management inside their organisation, one word keeps popping up at the top of the list again and again: culture.

  • Read the blog post - Renai LeMay

    The zero dollar bill phenomenon

    If there's one indication that customer relationship management (CRM) systems at telcos are screwed up it's got to be the phenomenon of the 'zero dollar' bill.

  • Read the blog post - Steven Deare

    Privacy perils in personalised service

    Graeme Wood, the founder of one of Australia's most successful online businesses, made a very salient point yesterday about the challenge of delivering personalised online services.

Features and Case Studies (134)

  • Telstra's IT sins

    When Telstra launched its IT transformation in 2005, then chief operations officer Greg Winn said "IT is the root of all evil in the telco industry".

  • The best CRM suite is...

    What's the best customer relationship management suite? We put six of the top vendors to the test to find out in our no holds barred face-off.

  • Top alternatives to Microsoft Outlook

    If you're using a Microsoft Windows operating system there is also a good chance that you use Office and Outlook as your email client. But is this really a choice?

  • Linux: Who got it right, who got it very wrong?

    Who predicted Linux servers would outnumber Windows servers by 2006? Who said one in five enterprise desktops would be Linux-based by 2008? We look back at the bad (and good) predictions made about Linux over the past decade.

  • Travelocity | Barry Vandevier, CTO

    Barry Vandevier of Travelocity talks about his company's efforts to deploy Web 2.0 technologies for the next generation of online travel.

Reviews (26)

  • The best CRM suite is...

    What's the best customer relationship management suite? We put six of the top vendors to the test to find out in our no holds barred face-off.

  • Lotus Foundations Start

    Lotus Foundations is a great solution for a wide range of businesses because it takes away the need for an on-site IT guru, and minimises management overheads so staff can get on with core business activities.

  • ACT! by Sage 2009

    Small businesses seeking robust, powerful and affordable CRM software will find that ACT! by Sage 2009 fits the bill perfectly.

  • Browser faceoff: IE vs Firefox vs Opera vs Safari

    Web 2.0, with its complex sites and rich Ajax applications, is an increasingly demanding platform for a browser. In this review feature, we look at how the leading browsers measure up.

  • CRM: Microsoft 3.0 vs. RightNow

    We pit veteran on-demand player RightNow Technologies versus Microsoft's latest CRM offering.

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Blogs

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    The government needs to stop looking at IT as a necessary evil or the place to remove costs when the Treasurer comes calling.
  • Array Can complaints on mobile content be cut?
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