News (41)

  • Aussie entrepreneur jackpots in Fujitsu sale

    Australian entrepreneur John Orrock has sold his CRM systems integration business Okere to the US arm of Fujitsu Consulting in a multi-million dollar deal.

  • ABN AMRO inks CRM deal with Teradata

    NCR on Thursday inked a deal with global bank ABN AMRO to supply the company with customer relationship management and some financial analysis services in the Asia Pacific region.

  • Ex-NAB CRM chief goes it alone

    Having passed on the reins of National Australia Bank's (NAB) customer relationship management strategy last year, Charles Lawoko is embarking on a new business life.

  • Microsoft to ship CRM 3.0 update in December

    A long-awaited update to Microsoft's customer relationship management software, which will for the first time include subscription-style pricing, will debut next month, the company said.

  • CRM suffers due to user 'short-termism'

    More and more companies are shelling out for CRM systems, yet few are bothering to see if their investments have been worthwhile.

More News >

Features and Case Studies (13)

  • CRM suffers due to user 'short-termism'

    More and more companies are shelling out for CRM systems, yet few are bothering to see if their investments have been worthwhile.

  • Australian banks failing to capitalise on CRM

    Australian banks are lagging well behind world standards when it comes to using customer relationship management (CRM) technologies, and recent attempts to use CRM as a cost-cutting exercise may be doomed to failure, according to industry experts.

  • Australia: CRM leaders go head to head

    Pivotal's Helen Robinson and salesforce.com's Doug Farber debate on where the local customer relationship management business is headed.

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • NAB takes AU$200 million writedown on failed ERP project

    The National Australia Bank has taken a pre-tax writedown of AU$409 million on its software assets for the year as botched initiatives such as its notorious global enterprise resource planning project take their toll on the financial institution's full-year bottom line.

More Features and Case Studies >

Reviews (1)

  • Archiving: what's in store?

    Tape, disk, or optical? We set a budget of AU$20,000 and asked three vendors to come up with a storage solution.

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