News (15)

  • Can you handle CRM?

    Trying to master customer relationship management (CRM) suites these days is somewhat akin to attempting to eat not-quite-solid Jell-O with a fork. In trying to do everything, some CRM packages wind up doing nothing. ZDNet evaluates three CRM vendors.

  • Keeping data clean

    Data quality is beginning to gain the attention of top management instead of being passed off to IT staff. The reason? CRM.

  • CRM: pay attention to retention

    Customer relationship management (CRM) has been getting a lot of flack lately. But there's nothing inherently wrong with the technology, just with the users.

  • Is the Internet the new operating system?

    Sites like Facebook and Google, which have evolved into Web platforms, are the wave of the future, according to a panel of top executives at this week's iMeme: Thinkers of Tec conference.

  • Microsoft CRM update aims at firms big and small

    Microsoft has launched a long-awaited update to its customer relationship management software, which will for the first time include subscription-style pricing.

More News >

Features and Case Studies (7)

  • SAP and on-demand: 'The switch is tougher'

    Henning Kagermann, chief of SAP, says new competition, fast-moving tech are driving the company to rethink how it builds its software and how to sell it.

  • Australia: CRM leaders go head to head

    Pivotal's Helen Robinson and salesforce.com's Doug Farber debate on where the local customer relationship management business is headed.

  • Browser battle shakes Net apps

    They're used in everything from Google searches to Web tax filings. But standards struggle is rattling W3C and confounding developers.

  • Mapping Australia's CRM future

    CRM might be a staid topic but unlike the Latham-Howard "great debate", at least the chief executives of two leading software companies -- Intentia and PeopleSoft -- had some pertinent views to exchange.

  • SAP's Geraldine McBride: Straight to the source

    SAP's managing director and CEO Geraldine McBride gives her take on the heated rivalry for top spot in the CRM world.

More Features and Case Studies >

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