News (14)

  • M2 eyes support system overhaul

    Vaughan Bowen, chief of acquisition hungry telecommunications company M2, is eyeing a major billing and customer relationship management systems overhaul expected to be kicked off next year.

  • Telecom NZ bunkers down in war zone

    Telecom New Zealand's results briefing today was dominated by talk of cost-cutting and offshoring hundreds of jobs in Australia and New Zealand as the global financial crisis continued to hit the country's biggest telco.

  • Aussies lose domains in Web host scandal

    An unknown number of Australian companies and consumers have lost their Web sites -- and renewal fees -- hosted by a US-based company.

  • Cisco inks Boeing VoIP deal

    Cisco is set to announce one of its largest Internet telephony contracts to date.

  • 3G still to win hearts and minds?

    Saturation of the Australian marketplace with mobile devices early next year is, analysts claim, unlikely to slow the pace of innovation and competition in the wireless sector.

More News >

Features and Case Studies (4)

  • Hutch and Voda's crossed lines

    The merger of Vodafone and Hutchison will create a strong mobile competitor ... but the ACCC's Graeme Samuel would be well advised to keep a close eye on what the deal will mean for business and consumers.

  • Putting data to work

    Business intelligence platforms are now crucial to driving real business change. Here's 10 steps to better BI.

  • Rollout reduces customer churn

    The implementation of closed loop marketing software at the Australian operations of a telco is being credited with reducing customer churn by 25 percent.

  • CRM: prepare to meet thy marketer

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