Would-be successor to both Sol Truijillo and Ziggy Switkowski, David Moffatt has called it quits after eight years with Telstra.
Technology analysts have given Westpac CEO Gail Kelly the thumbs up for purging old blood from the bank and are not surprised by ex-CommBank CIO Bob McKinnon's appointment.
Should Sol be sacked? Some pugnacious federal government backbenchers seem to think so.
Oracle has unveiled its strategy to deal with the integration of its Siebel business with the customer relationship management operations of Oracle, PeopleSoft and J.D. Edwards. The key message is "no change."
About a year after being appointed chief executive of the National Australia Bank, Ahmed Fahour's campaign of cultural change is being boosted by improved use of the bank's Teradata customer relationship management (CRM) software package.
We pit veteran on-demand player RightNow Technologies versus Microsoft's latest CRM offering.
No longer playing catch-up, AMD sees an opportunity to race ahead of bigger rival Intel, says CTO Fred Weber.
Organisations must eliminate their lingering exuberance for technology "quick fixes" and embrace time-tested CRM best practices to increase customer profitability.
Scott McNealy spent years sniping at the "evil empire" of Bill Gates. Now, a more customer-centric approach unites the archrivals, forcing them to bury the hatchet.
The Bank of Queensland is in the midst of a $480 million outsourcing partnership with EDS which has seen the bank's profits double in the last three years.
At the Gartner Symposium/ITxpo in Orlando, Florida, Michael Dell talks to Gartner research analysts about the company's renewed focus on customer-centricity, such as the company's plan to introduce new notebooks and a move into on-demand streaming.
We pit veteran on-demand player RightNow Technologies versus Microsoft's latest CRM offering.
Google Chrome OS demonstration
Vice President of Product Marketing Sundar Pichai gives a virtual tour of Google's new operating system, Chrom… Watch it now
Malcolm Turnbull's ghost twitterer
At the Sydney Media140 conference several weeks ago, Opposition Leader Malcolm Turnbull admitted he doesn't pe… Watch it now
Surf the Net like it's 1991 with Gopher
The old Gopher protocol is not dead. In fact, it even has Twitter! Here's how to access it.… Watch it now
How do you build a smarter planet?
Having problems with complex data center? Simplify your data center now.
Chapman's rough end of the pineapple
Invisible Particls to reappear
12 days without ADSL: A local loop eulogy
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