News (23)

  • Brisbane Council: Optus kicks Telstra out

    Optus has secured a seven-year managed network services and network refresh deal with Brisbane City Council, leaving incumbent supplier Telstra out of the picture.

  • Basslink to go live by 30 June

    The long-awaited Basslink fibre cable, which will end Telstra's monopoly over the Bass Strait between Tasmania and the mainland, will start carrying customer traffic by 30 June, the cable's operator said today.

  • BigPond launches Twitter support

    Australia's largest internet service provider, Telstra's BigPond, yesterday launched an online support channel that uses the increasingly popular Twitter micro-blogging service.

  • BroadSoft picks Sydney for new operations centre

    VoIP application developer BroadSoft is planning a new Asia Pacific operations centre in Sydney as it seeks to attract more telco customers.

  • Voice biometrics replaces ID check at AHM

    Health insurer Australian Health Management deployed a biometric voice recognition system that has enabled the firm's customers to avoid any authentication-related questions which usually precede an account query or claim.

More News >

Features and Case Studies (4)

  • Microsoft predicts Vista stampede

    Software giant claims businesses will rush to upgrade to Vista, but analysts paint a different picture.

  • Siebel and Ellison: Software's odd couple

    Few people in the high-tech industry have feuded as openly as Oracle's flamboyant CEO Lawrence Ellison and Thomas Siebel, the co-founder and chairman of rival enterprise software maker Siebel Systems.

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • Quick-hit tactics control CRM costs

    All-at-once CRM implementations aren't practical given real-world budgets. Learn how IT leaders can control costs by selecting the components of CRM that best align with the company's business strategy and provide measurable results.

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