News (81)

  • Microsoft to ship CRM 3.0 update in December

    A long-awaited update to Microsoft's customer relationship management software, which will for the first time include subscription-style pricing, will debut next month, the company said.

  • Australian banks failing to capitalise on CRM

    Australian banks are lagging well behind world standards when it comes to using customer relationship management (CRM) technologies, and recent attempts to use CRM as a cost-cutting exercise may be doomed to failure, according to industry experts.

  • CRM suffers due to user 'short-termism'

    More and more companies are shelling out for CRM systems, yet few are bothering to see if their investments have been worthwhile.

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • Aussie entrepreneur jackpots in Fujitsu sale

    Australian entrepreneur John Orrock has sold his CRM systems integration business Okere to the US arm of Fujitsu Consulting in a multi-million dollar deal.

More News >

Features and Case Studies (38)

  • Australian banks failing to capitalise on CRM

    Australian banks are lagging well behind world standards when it comes to using customer relationship management (CRM) technologies, and recent attempts to use CRM as a cost-cutting exercise may be doomed to failure, according to industry experts.

  • Australia: CRM leaders go head to head

    Pivotal's Helen Robinson and salesforce.com's Doug Farber debate on where the local customer relationship management business is headed.

  • CRM suffers due to user 'short-termism'

    More and more companies are shelling out for CRM systems, yet few are bothering to see if their investments have been worthwhile.

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • 10 ways the credit crunch will hit IT

    As job losses mount and with HP announcing it will lay off tens of thousands of workers following its purchase of EDS, we look at what the crunch means for the IT industry.

More Features and Case Studies >

Reviews (1)

  • Archiving: what's in store?

    Tape, disk, or optical? We set a budget of AU$20,000 and asked three vendors to come up with a storage solution.

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