Australia's central bank has criticised the nation's four largest commercial banks for shirking on investments in payment systems technology, resulting in a lack of innovation and neglect of systems like EFTPOS.
Australian entrepreneur John Orrock has sold his CRM systems integration business Okere to the US arm of Fujitsu Consulting in a multi-million dollar deal.
Keeping a firm focus on the bottom line has always been a high priority for Australian financial services provider Pure Commerce. And it's paid off, quite literally, as the company continues to grow despite a tough economic climate.
A long-awaited update to Microsoft's customer relationship management software, which will for the first time include subscription-style pricing, will debut next month, the company said.
Australian banks are lagging well behind world standards when it comes to using customer relationship management (CRM) technologies, and recent attempts to use CRM as a cost-cutting exercise may be doomed to failure, according to industry experts.
A guy I know runs a tiling business, which as far as I can see involves his drinking lots of coffee, making lots of phone calls, and making sure that around a dozen different tilers do the actual hard work. As long as they're busy, he's making money. If he finds enough new business to keep them all going for two weeks, he can take off for Hawaii -- and still be making money.
As job losses mount and with HP announcing it will lay off tens of thousands of workers following its purchase of EDS, we look at what the crunch means for the IT industry.
Financial organisations are slowly embracing the notion of unified communications, but significant organisational hurdles remain
Pivotal's Helen Robinson and salesforce.com's Doug Farber debate on where the local customer relationship management business is headed.
Australian banks are lagging well behind world standards when it comes to using customer relationship management (CRM) technologies, and recent attempts to use CRM as a cost-cutting exercise may be doomed to failure, according to industry experts.
More and more companies are shelling out for CRM systems, yet few are bothering to see if their investments have been worthwhile.
Machines that listen and talk like humans are becoming a reality, researchers and tech executives say.
Instant messaging use is growing in offices and homes around the world, and the big players are being told by a standards board to work together.
Tape, disk, or optical? We set a budget of AU$20,000 and asked three vendors to come up with a storage solution.
It seemed to be an obvious recipe: take two popular emerging technologies and stir vigorously. But the end result isn't to everyone's taste.
The ease and convenience of instant messaging has made it popular with users. But is instant messaging a curse or a boon for the office environment?
Visa CIO touts new transaction technologies
Michael Dreyer, CIO of Visa, expresses what innovation means to him in different areas, such as their PayWave … Watch it now
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