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  • Read the blog post - Steven Deare

    Playing favourites

    Many CIOs talk of the "'closeness" of their relationship with their key strategic vendors. Every so often though we get an insight into which IT departments are truly valued by the big boys.

Features and Case Studies (3)

  • Telstra's artful fawning

    Reading Telstra's submission to the government on NBN regulation is a bit like reading a combination of Dicken's David Copperfield, specifically the simpering character known as Uriah Heep, and Shakespeare's The Merchant of Venice.

  • Web-based training decreases staff turnover

    Is Web-based training the answer to high staff turnover in the call centre industry? Examine why one company believes this to be the case.

  • Connecting call centres and business goals

    Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.

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