News (36)

Blogs (2)

  • Read the blog post - Steven Deare

    Le grand stuff-up

    CRM vendor Legrand must realise whoever set up their phone systems made a phreaking huge mistake.

  • Read the blog post - Steven Deare

    Forcing the issue

    Salesforce.com CRM continues to attract converts, but has the competition caught up?

Features and Case Studies (14)

  • The best CRM suite is...

    What's the best customer relationship management suite? We put six of the top vendors to the test to find out in our no holds barred face-off.

  • CRM's new breed swells

    Hosted customer relationship management (CRM) is showing signs of gaining critical mass with two emerging players gaining traction with both enterprise and small- to medium-sized organisations in Australia.

  • Australia: CRM leaders go head to head

    Pivotal's Helen Robinson and salesforce.com's Doug Farber debate on where the local customer relationship management business is headed.

  • Risking it all on Salesforce.com?

    Pat Sueltz, president of marketing, technology and systems at Salesforce.com, discusses why she considered the hosted CRM firm a sure enough bet to leave her successful post at Sun Microsystems.

  • Australia: Is customer service up to par?

    If your company's back-end systems are in shambles, how will that affect the way customers interact with you at the front end? Get the answer from our Australian experts.

Reviews (3)

  • The best CRM suite is...

    What's the best customer relationship management suite? We put six of the top vendors to the test to find out in our no holds barred face-off.

  • Making the upgrade

    You've got a lot invested in that current infrastructure, but there are those who are telling you it's time to upgrade. When is really the right time?

  • Tracking Sales: Five packages tested

    The benefits of keeping information centralised and up to date are obvious for all parts of your business. ZDNet Australia looks at software packages designed to help your sales force stay on track.

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