Oracle has unveiled its strategy to deal with the integration of its Siebel business with the customer relationship management operations of Oracle, PeopleSoft and J.D. Edwards. The key message is "no change."
Software maker Oracle said on Monday it will acquire rival Siebel Systems in a deal worth US$5.8 billion, marking the second major competitor the company has targeted since mid-2004.
A leading analyst has lashed companies over their inability to properly implement customer relationship management systems, claiming failure rates in some areas are up around the 75-80 percent mark.
The implementation of customer relationship management software, though still largely seen as a be-all-end-all solution, has not been an easy road for many enterprises. Here are some common pitfalls and some strategies for avoiding them.
All-at-once CRM implementations aren't practical given real-world budgets. Learn how IT leaders can control costs by selecting the components of CRM that best align with the company's business strategy and provide measurable results.
With market leader Siebel Systems losing customers in droves, the stage looked set for upstart on-demand player Salesforce.com to sweep the field. Not any more. Next month, Microsoft comes into the picture with CRM 3.0.
Software maker Oracle said on Monday it will acquire rival Siebel Systems in a deal worth US$5.8 billion, marking the second major competitor the company has targeted since mid-2004.
Although there is significantly more appeal in its new approach towards the SME market, Siebel is still bedeviled by challenges that have kept its previous attempts from being successful.
Outsourcing customer relationship management -- generally seen as part of the business process outsourcing trend -- is a complex undertaking. And it's about a lot more than "shipping jobs overseas" ....
Here are some key guidelines for creating a nimble and adaptive customer relationship management business plan, according to Meta Group.
PDAs are rapidly gaining in popularity, but with new wireless capabilities being added, how can you possibly do without one?
Malcolm Turnbull's ghost twitterer
At the Sydney Media140 conference several weeks ago, Opposition Leader Malcolm Turnbull admitted he doesn't pe… Watch it now
Google Chrome OS demonstration
Vice President of Product Marketing Sundar Pichai gives a virtual tour of Google's new operating system, Chrom… Watch it now
Surf the Net like it's 1991 with Gopher
The old Gopher protocol is not dead. In fact, it even has Twitter! Here's how to access it.… Watch it now
Having problems with complex data center? Simplify your data center now.
All I want for Xmas is Telstra pricing
Sick of broken tender sites
Cyberwar: What is it good for?
What makes you click?
Tell us for a chance to win a $1,000 GAME gift voucher.
Click here for more.
Optus Deal
Broadband + home phone + PlayStation®3 in a single package price!
Click here for more!
Best Laptops
Check out the best laptops here!
Click here for more.
