Home loan company, Mortgage Choice, has ditched Lotus Notes Domino for its lenders messaging needs in favour of Google's Enterprise Apps suite but it's keeping Microsoft Office as the corporate standard.
Vaughan Bowen, chief of acquisition hungry telecommunications company M2, is eyeing a major billing and customer relationship management systems overhaul expected to be kicked off next year.
Insurance giant IAG has contracted software vendor RightNow Technologies to provide a hosted customer relationship management solution for its new online-only insurance division The Buzz.
Telstra chief executive David Thodey today defended the progress of his company's five-year IT billing and customer relation management system modernisation, which has run $200 million over budget.
Sydney's technology start-up festival BootupCamp will tonight reveal the work of participants that have undergone the two-week entrepreneurial gauntlet.
Having one of your biggest customers roast you in the media as "slow to react to a catastrophic systems failure" and "unwilling to apologise" for it is not a good look for IBM New Zealand.
Shoving everything into a hosted environment effectively creates a quick and dirty disaster recovery strategy.
CRM vendor Legrand must realise whoever set up their phone systems made a phreaking huge mistake.
Salesforce.com CRM continues to attract converts, but has the competition caught up?
Is the world going to collapse if we own up to the fact that some Internet-based applications are a huge pain? I doubt it, but not everyone seems to agree.
There are as always exceptions, but most ICT vendors are simply not doing the right thing by the thousands of SME customers in Australia and New Zealand.
The level of ignorance from Australian politicians about technology can be staggering. Here's some of the worst examples we've seen, and a short recipe for resolving the issue.
Get an insider's look at the recent history and potential imminent future of the technology operation of Westpac Banking Corporation and its subsidiary St George in the last of our Changing of the guards series examining generational change in the nation's big four banks.
The world of enterprise IP telephony is varied and complex. Here's our round-up of the major players and what they can bring to your business.
When Telstra launched its IT transformation in 2005, then chief operations officer Greg Winn said "IT is the root of all evil in the telco industry".
We chat to Oracle ANZ chief Ian White on the sidelines of OpenWorld 2009.
In this CIO Vision Series interview, Barry Vandevier, CTO of online travel site Travelocity, and CIO of the company's parent Sabre Holdings, talks with Dan Farber about his company's efforts to deploy Web 2.0 technologies for the next generation of online travel. He also discusses Travelocity's green strategy -- a program that allows users to purchase "carbon offsets" when booking travel.
At the 6sight conference, Ariel Shamir, a visiting scientist with Mitsubishi Electric Research Laboratories, discusses "seam carving" technology, which lets an image be expanded or shrunk without distorting the important parts.
Dell's president, Asia Pacific South, Paul-Henri Ferrand says the company's direct model is working well, but customers have forced it to explore channels to meet demand. While it has developed channels in Asia, Australia will have to wait Dell's not rushing into channels for the sake of it.
When businesses scaled out their server infrastructure, Dell rode high, but the arrival of virtualisation is hurting its server sales. Despite this, Dell's president, Asia Pacific South, Paul-Henri Ferrand says the world will need more of its servers and storage in the future.
The world of enterprise IP telephony is varied and complex. Here's our round-up of the major players and what they can bring to your business.
What's the best customer relationship management suite? We put six of the top vendors to the test to find out in our no holds barred face-off.
Lotus Foundations is a great solution for a wide range of businesses because it takes away the need for an on-site IT guru, and minimises management overheads so staff can get on with core business activities.
Small businesses seeking robust, powerful and affordable CRM software will find that ACT! by Sage 2009 fits the bill perfectly.
Zoho Writer 2.0 provides one of the richest feature sets of any online word processor, now more accessible thanks to an interface revamp. And, of course, it's free...
Microsoft Office 2010 beta
The beta for Microsoft Office 2010 is here and we've had a chance to check out the latest version. Though the … Watch it now
Ben Forta: All about Adobe
Take one ColdFusion veteran and mix in a healthy dose of prolific book writing, and chances are you will end u… Watch it now
Google CEO Eric Schmidt
Google's chief sits down for an extremely rare, wide-ranging interview and discusses Google's two operating sy… Watch it now
Having problems with complex data center? Simplify your data center now.
IT: Govt's cost-cutting bitch
Can complaints on mobile content be cut?
NZ farmers: Bleating about broadband
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