News (8)

  • Oracle claims Aussie apps wins

    Software giant Oracle went for overkill factor today as it named more than twenty new Australian customers of its enterprise applications.

  • ABN AMRO inks CRM deal with Teradata

    NCR on Thursday inked a deal with global bank ABN AMRO to supply the company with customer relationship management and some financial analysis services in the Asia Pacific region.

  • NAB pins turnaround on improved CRM

    About a year after being appointed chief executive of the National Australia Bank, Ahmed Fahour's campaign of cultural change is being boosted by improved use of the bank's Teradata customer relationship management (CRM) software package.

  • Australian banks failing to capitalise on CRM

    Australian banks are lagging well behind world standards when it comes to using customer relationship management (CRM) technologies, and recent attempts to use CRM as a cost-cutting exercise may be doomed to failure, according to industry experts.

  • Siebel gets acquired ... at last

    Oracle will acquire Siebel Systems for US$5.8 billion. The long-predicted buyout will have interesting ramifications on the Australian market.

More News >

Features and Case Studies (5)

  • Australian banks failing to capitalise on CRM

    Australian banks are lagging well behind world standards when it comes to using customer relationship management (CRM) technologies, and recent attempts to use CRM as a cost-cutting exercise may be doomed to failure, according to industry experts.

  • Siebel gets acquired ... at last

    Oracle will acquire Siebel Systems for US$5.8 billion. The long-predicted buyout will have interesting ramifications on the Australian market.

  • CRM Special: Remember the customer

    Customer relationship management is supposedly a simple concept--but it has become vitally important in the current economic downturn.

  • Minding the back end

    Business process outsourcing (BPO) is on the rise, with traditional IT services companies moving into this space. ZDNet Australia looks at what is happening in this emerging market.

  • E-cruitment drivers

    feature E-cruitment attracts candidates from far and wide. ZDNet Australia discovers companies which claim to steer you to the cream of the e-crop.

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