News (30)

  • FrontRange beats Microsoft for Ford Health

    Last year, Brisbane-based corporate health provider Ford Health had to choose between FrontRange's Goldmine PE and Microsoft's eponymous CRM system. The company ended up going with Goldmine, but even after the deal was done, Microsoft still wasn't taking no for an answer.

  • Salesforce.com wants customers to use the force

    Salesforce.com is trying to persuade its customers to use its hosting platform, called force.com, to serve up their online applications, but even the company's leaders admit that most people still view it simply as a hosted CRM platform. Will its rebranding and development strategies help it to turn the corner?

  • Open source take-up booming in APAC

    Open source accounts for between 25 and 70 percent of all software in Australian, Chinese, Indian and Korean companies, according to a recent IDC survey.

  • ANZ: SAP customers demand better ROI

    SAP users are still fighting to fully justify their investment in the enterprise management software to senior management, according to newly released customer satisfaction data.

  • Open-source firm polishes interface with AJAX

    SugarCRM plans to release an updated application suite next month, as the open-source business software company eyes new product areas

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Features and Case Studies (22)

  • CRM: Microsoft 3.0 vs. RightNow

    We pit veteran on-demand player RightNow Technologies versus Microsoft's latest CRM offering.

  • Contact management packages reviewed

    We look at which product can help improve customer satisfaction.

  • Microsoft revamps CRM software

    The company's second version of its customer relationship management package promises expanded language coverage and tighter links to its latest Office and server software.

  • Australia: Is customer service up to par?

    If your company's back-end systems are in shambles, how will that affect the way customers interact with you at the front end? Get the answer from our Australian experts.

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

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Reviews (9)

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