Market incumbents in the CRM market have responded to Microsoft's arrival in their space by making it clear that that their new neighbour is not welcome.
Microsoft released details of the long-awaited update to its customer relationship management software on Tuesday, adding a slew of new tools and making the system available via the on-demand applications delivery model.
SAP and Microsoft on Tuesday announced "Duet" as the name for a joint project to bring their respective flagship products closer.
Next week customers can begin testing software that links Microsoft's e-mail and calendar programs with SAP's back-office business applications, the companies said.
Microsoft plans to release a new version of its business-management applications next month that includes a bevy of new features, including customer extranets and personalised business reports.
We pit veteran on-demand player RightNow Technologies versus Microsoft's latest CRM offering.
Next week customers can begin testing software that links Microsoft's e-mail and calendar programs with SAP's back-office business applications, the companies said.
Sugar Suite from SugarCRM is a comprehensive, streamlined tool which offers indispensable services to both a company's employees and its customers.
We look at which product can help improve customer satisfaction.
CRM packages are everywhere these days. Which one is right for your organisation?
We pit veteran on-demand player RightNow Technologies versus Microsoft's latest CRM offering.
Sugar Suite from SugarCRM is a comprehensive, streamlined tool which offers indispensable services to both a company's employees and its customers.
We look at which product can help improve customer satisfaction.
CRM packages are everywhere these days. Which one is right for your organisation?
Legrand CRM software promises to help a company “manage every aspect of [its] business relationship”.
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