The problem with open source software is a lack of understanding, not a lack of support, according to a Novell executive who hit back at the CIOs from some of Australia's top government agencies.
Australia Post has declared itself happy with its leading-edge implementation of hosted CRM from SAP, but is still considering moving the software back into an in-house environment in the future.
The market for customer relationship management applications grew by 10 percent in 2004, spurred by the uptake of on-demand software, according to a report released on Tuesday by AMR Research.
SAP has unveiled more details of its attack on the mid-market, touting the virtues of its soon to be released, all-in-one suite the A1S.
A wave of consolidation is sweeping the IT industry, and many open source business applications will be left behind when customers pare down their suppliers, an SAP executive predicted on Wednesday.
Does SAP have what it takes to succeed in the on-demand space?
A new study says the software maker is narrowing the gap in its race to be the largest CRM software vendor in the Asia-Pacific region.
Multinational companies that want to expand CRM to their offices worldwide face daunting challenges. Experts advise focused efforts for big pay offs.
The proprietary/open source dilemma confronts governments and businesses everywhere--it's only a matter of scale.
The founder and chief executive of the enormously successful Siebel Systems talks CRM survival survival strategies.
Does SAP have what it takes to succeed in the on-demand space?
Some of the largest commercial outlets in the United States and abroad have established requirements for their suppliers to begin using radio frequency identification technology before the end of this year. Yet finding a company willing to admit where it stands with RFID is often an exercise in listening to dead air.
The PeopleSoft-J.D. Edwards merger will enhance the combined entity's standing in the enterprise software space in Australia and pose a serious threat to SAP.
Microsoft has released its second collection of bug fixes, or service pack, to Office XP, the company has confirmed.
Telstra mobile code reader
It may look like a 3-D image but it's in fact a barcode designed to direct your phone's web browser to a relev… Watch it now
In the second part of his interview, Defence CIO Greg Farr talks about outsourcing, the skills crisis and reveals his most urgent IT priority.
HP & Intel Business Technology Power Center
I'm a celebrity, don't back me up
Lies, damned lies and telco stupidity 
Dear carriers: More walking, less talking
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