News (13)

  • Oracle fuses CRM with OpenSocial, BlackBerry

    Oracle hopes its customers will combine the company's latest On Demand CRM solution with social networking sites to close more deals. It also announced support for the BlackBerry and iPhone.

  • Salesforce.com wants customers to use the force

    Salesforce.com is trying to persuade its customers to use its hosting platform, called force.com, to serve up their online applications, but even the company's leaders admit that most people still view it simply as a hosted CRM platform. Will its rebranding and development strategies help it to turn the corner?

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • Spy on your customers (they want you to)

    How new Web tracking technology turns browsers into paying customers. Plus: Tips from the e-commerce pros, including secret weapons for click-stream analysis, offline demographic profiling, and more.

  • Fine-tuning Web performance

    How do you know if your Web site is working properly, attracting the right audience and giving them what they need? Follow this guide to streamlining and fine-tuning your site's performance.

Features and Case Studies (7)

  • Six CRM packages tested

    CRM packages are everywhere these days. Which one is right for your organisation?

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • Seven mail servers tested

    Microsoft Exchange might be the most popular mail server but is it the best? We test the alternatives.

  • Fine-tuning Web performance

    How do you know if your Web site is working properly, attracting the right audience and giving them what they need? Follow this guide to streamlining and fine-tuning your site's performance.

  • Innovating without blowing the budget?

    It's a business truism that success comes through growth and growth comes through innovation -- but how can you innovate in your use of technology without risking funding, reputation, and your entire infrastructure? Angus Kidman investigates.

Reviews (2)

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