Australian entrepreneur John Orrock has sold his CRM systems integration business Okere to the US arm of Fujitsu Consulting in a multi-million dollar deal.
SAP announced on Monday the acquisition of an enterprise communications software developer and the planned buyout of an identity management applications maker.
NCR on Thursday inked a deal with global bank ABN AMRO to supply the company with customer relationship management and some financial analysis services in the Asia Pacific region.
Having passed on the reins of National Australia Bank's (NAB) customer relationship management strategy last year, Charles Lawoko is embarking on a new business life.
The market for customer relationship management applications grew by 10 percent in 2004, spurred by the uptake of on-demand software, according to a report released on Tuesday by AMR Research.
Financial organisations are slowly embracing the notion of unified communications, but significant organisational hurdles remain
Australian banks are lagging well behind world standards when it comes to using customer relationship management (CRM) technologies, and recent attempts to use CRM as a cost-cutting exercise may be doomed to failure, according to industry experts.
Henning Kagermann, chief of SAP, says new competition, fast-moving tech are driving the company to rethink how it builds its software and how to sell it.
More and more companies are shelling out for CRM systems, yet few are bothering to see if their investments have been worthwhile.
Pivotal's Helen Robinson and salesforce.com's Doug Farber debate on where the local customer relationship management business is headed.
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