News (17)

  • Microsoft CRM update aims at firms big and small

    Microsoft has launched a long-awaited update to its customer relationship management software, which will for the first time include subscription-style pricing.

  • Microsoft to ship CRM 3.0 update in December

    A long-awaited update to Microsoft's customer relationship management software, which will for the first time include subscription-style pricing, will debut next month, the company said.

  • BEA Systems acquires Fuego

    BEA Systems announced on Wednesday that it bought business process management software maker Fuego for US$87.5 million in cash.

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • Can you handle CRM?

    Trying to master customer relationship management (CRM) suites these days is somewhat akin to attempting to eat not-quite-solid Jell-O with a fork. In trying to do everything, some CRM packages wind up doing nothing. ZDNet evaluates three CRM vendors.

More News >

Features and Case Studies (13)

  • SAP and on-demand: 'The switch is tougher'

    Henning Kagermann, chief of SAP, says new competition, fast-moving tech are driving the company to rethink how it builds its software and how to sell it.

  • Australia: CRM leaders go head to head

    Pivotal's Helen Robinson and salesforce.com's Doug Farber debate on where the local customer relationship management business is headed.

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • 10 mobile trends: Should you care?

    silicon.com's Jo Best looks at 10 oft-debated areas in mobile and wireless and asks a simple question: how much should you care over the next 12 months?

  • VoIP: Is it for you?

    Australian companies are showing a lot of interest in Voice over IP, yet not many projects are underway. We profile the companies that are ahead of the pack.

More Features and Case Studies >

Reviews (1)

  • Archiving: what's in store?

    Tape, disk, or optical? We set a budget of AU$20,000 and asked three vendors to come up with a storage solution.

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