News (7)

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • Can you handle CRM?

    Trying to master customer relationship management (CRM) suites these days is somewhat akin to attempting to eat not-quite-solid Jell-O with a fork. In trying to do everything, some CRM packages wind up doing nothing. ZDNet evaluates three CRM vendors.

  • Digital delta: Your 'commerce' service provider

    The CEO of Digital River is creating an entirely new business model for the Internet--one that encompasses all the familiar labels and adds a few other ingredients to the stew. His preferred term for the Digital River business model: commerce service provider.

  • The privacy debate: The darker side of customer intimacy

    You may be spending generously to get closer to your customers, but can you guarantee their privacy? To a legal certainty? If these questions make you nervous, join the stampede: December 21, the date new national privacy laws kick into effect, is a whole lot closer than you think.

  • ANZ rejigs its retail platform

    Only one week after snapping up a substantial outsourcing deal, IT services provider Getronics has won a 10-year software contract with the ANZ bank.

More News >

Features and Case Studies (7)

  • Outsourcing CRM operations a wise choice?

    Outsourcing customer relationship management -- generally seen as part of the business process outsourcing trend -- is a complex undertaking. And it's about a lot more than "shipping jobs overseas" ....

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • 10 mobile trends: Should you care?

    silicon.com's Jo Best looks at 10 oft-debated areas in mobile and wireless and asks a simple question: how much should you care over the next 12 months?

  • How to integrate hosted applications

    As it becomes more popular to have applications hosted by an external service provider, what implications does this have for integrating those applications with your other systems? ZDNet Australia investigates.

  • Profile: Leading edge Australian companies

    Sometimes you just must have the latest technology, and swallow the associated risks of being the first to use it. We talk to Australian companies that couldn't wait.

More Features and Case Studies >

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