Australian entrepreneur John Orrock has sold his CRM systems integration business Okere to the US arm of Fujitsu Consulting in a multi-million dollar deal.
NCR on Thursday inked a deal with global bank ABN AMRO to supply the company with customer relationship management and some financial analysis services in the Asia Pacific region.
SAP announced on Monday the acquisition of an enterprise communications software developer and the planned buyout of an identity management applications maker.
Having passed on the reins of National Australia Bank's (NAB) customer relationship management strategy last year, Charles Lawoko is embarking on a new business life.
Australian banks are lagging well behind world standards when it comes to using customer relationship management (CRM) technologies, and recent attempts to use CRM as a cost-cutting exercise may be doomed to failure, according to industry experts.
Financial organisations are slowly embracing the notion of unified communications, but significant organisational hurdles remain
Australian banks are lagging well behind world standards when it comes to using customer relationship management (CRM) technologies, and recent attempts to use CRM as a cost-cutting exercise may be doomed to failure, according to industry experts.
Henning Kagermann, chief of SAP, says new competition, fast-moving tech are driving the company to rethink how it builds its software and how to sell it.
More and more companies are shelling out for CRM systems, yet few are bothering to see if their investments have been worthwhile.
Pivotal's Helen Robinson and salesforce.com's Doug Farber debate on where the local customer relationship management business is headed.
Tape, disk, or optical? We set a budget of AU$20,000 and asked three vendors to come up with a storage solution.
History of British PCs
The cash-strapped UK National Museum of Computing is home to an exhibition of the evolution of British PCs.… Watch it now
In this exclusive video interview, Optus chief information officer Lawrie Turner speaks to ZDNet.com.au about being the IT head for Australia's number two telco.
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