News (4)

  • ABN AMRO inks CRM deal with Teradata

    NCR on Thursday inked a deal with global bank ABN AMRO to supply the company with customer relationship management and some financial analysis services in the Asia Pacific region.

  • Digital delta: Your 'commerce' service provider

    The CEO of Digital River is creating an entirely new business model for the Internet--one that encompasses all the familiar labels and adds a few other ingredients to the stew. His preferred term for the Digital River business model: commerce service provider.

  • Connecting on a whole new level

    Remember "the customer is always right" -- even in the business to business arena. B2B operations are now taking a closer, more personal look at partners in order to meet their needs.

  • I-manager survey

    The damage estimates from the dot-com implosion and the ensuing economic downturn are still being tallied, but this much is already clear: The job of delivering successful e-business initiatives has become a whole lot more demanding than it was during the Internet's heyday. Are you up for the I-Manager challenge?

Features and Case Studies (6)

  • Financial services wary on unified communications

    Financial organisations are slowly embracing the notion of unified communications, but significant organisational hurdles remain

  • Australia: CRM leaders go head to head

    Pivotal's Helen Robinson and salesforce.com's Doug Farber debate on where the local customer relationship management business is headed.

  • Mapping Australia's CRM future

    CRM might be a staid topic but unlike the Latham-Howard "great debate", at least the chief executives of two leading software companies -- Intentia and PeopleSoft -- had some pertinent views to exchange.

  • SAP's Geraldine McBride: Straight to the source

    SAP's managing director and CEO Geraldine McBride gives her take on the heated rivalry for top spot in the CRM world.

  • How to integrate hosted applications

    As it becomes more popular to have applications hosted by an external service provider, what implications does this have for integrating those applications with your other systems? ZDNet Australia investigates.

More Features and Case Studies >

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