News (7)

  • Microsoft CRM update aims at firms big and small

    Microsoft has launched a long-awaited update to its customer relationship management software, which will for the first time include subscription-style pricing.

  • Microsoft to ship CRM 3.0 update in December

    A long-awaited update to Microsoft's customer relationship management software, which will for the first time include subscription-style pricing, will debut next month, the company said.

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • The privacy debate: The darker side of customer intimacy

    You may be spending generously to get closer to your customers, but can you guarantee their privacy? To a legal certainty? If these questions make you nervous, join the stampede: December 21, the date new national privacy laws kick into effect, is a whole lot closer than you think.

  • Ten predictions to shake your world

    Gartner analysts have taken out their crystal balls to come up with a list of ten predictions that will impact enterprise businesses over the next eight years.

More News >

Features and Case Studies (5)

  • Financial services wary on unified communications

    Financial organisations are slowly embracing the notion of unified communications, but significant organisational hurdles remain

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • 10 mobile trends: Should you care?

    silicon.com's Jo Best looks at 10 oft-debated areas in mobile and wireless and asks a simple question: how much should you care over the next 12 months?

  • Ten predictions to shake your world

    Gartner analysts have taken out their crystal balls to come up with a list of ten predictions that will impact enterprise businesses over the next eight years.

  • Java does the business

    After the initial hype following its introduction, has the computing world lost its addiction to Java? Not on your life.

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