You may be spending generously to get closer to your customers, but can you guarantee their privacy? To a legal certainty? If these questions make you nervous, join the stampede: December 21, the date new national privacy laws kick into effect, is a whole lot closer than you think.
Selling products over the phone is never easy, but one Japanese outsourcer has used mathematics to triple sell-through rates.
Why did national radio broadcaster Austereo Group and consultancy Coffey International drop Linux for Windows? And why did soon-to-be-listed Wotif.com abandon Microsoft technologies for Red Hat and Oracle?
How many prospective customers are you managing? CommtechWireless has 30,000. CEO Nathan Buzza explains how this fast-growing wireless paging company keeps up.
Australia's second budget airline knew it had to keep customer support costs low to remain viable.
Business intelligence platforms are now crucial to driving real business change. Here's 10 steps to better BI.
History of British PCs
The cash-strapped UK National Museum of Computing is home to an exhibition of the evolution of British PCs.… Watch it now
In this exclusive video interview, Optus chief information officer Lawrie Turner speaks to ZDNet.com.au about being the IT head for Australia's number two telco.
Driving Business Growth Through Enterprise IT Management
High availability computing with reliable blade technology
Telstra's BT coat doesn't fit
Australian security: the lucky country 
Storage infrastructure on the tender track
Driving Business Growth Through Enterprise IT Management
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When chief information officers and other technology managers talk about their priorities, security is always high on the list.
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Looking to buy a printer? Our superguide rates the latest printers and shines a light into the industry.
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Over the last decade the art of maintaining the datacentre of a large organisation has evolved into an art form.
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