News (44)

  • Australia Post happy with hosted service, for now

    Australia Post has declared itself happy with its leading-edge implementation of hosted CRM from SAP, but is still considering moving the software back into an in-house environment in the future.

  • CRM suffers due to user 'short-termism'

    More and more companies are shelling out for CRM systems, yet few are bothering to see if their investments have been worthwhile.

  • Wotif doubtful about CRM

    While customer relationship management (CRM) is almost a religion at some of Australia's blue-chip companies, one of the nation's most successful dot com enterpreneurs remains unconvinced about its effectiveness.

  • NAB pins turnaround on improved CRM

    About a year after being appointed chief executive of the National Australia Bank, Ahmed Fahour's campaign of cultural change is being boosted by improved use of the bank's Teradata customer relationship management (CRM) software package.

  • CIOs struggle with IT budget tradeoffs

    Australian CIOs and CEOs are tackling the management cultural change in their organisations, with budget crunch forcing them to make tough decisions.

More News >

Blogs (1)

  • Read the blog post - Paul Montgomery, ZDNet Australia

    The power of hobbits giving 20 percent

    Every new essay by Paul Graham on startups is like a chapter of a Tolkien book, telling the long and winding story of how the powerless can change the face of the world through the simple action of believing in their own abilities.

Features and Case Studies (38)

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Reviews (1)

  • Don't take it personal

    Personalisation has become an accepted part of technological interaction, but what does the future hold?

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