Telstra has backed down from a fight in court over the legality of its employee collective agreement ballots, despite showing defiance right up to the day of the hearing.
The Community and Public Sector Union said today that it has received a letter from the Australian Taxation Office which said the Office intended to cut its IT staff by 120.
Problems with Telstra's new Siebel-based billing system have led to call centres being choked by long delays and errors, according to one of the telco's unions. However, Telstra claimed the union had attempted to undermine the IT transformation's success.
The Australian Council of Trade Unions (ACTU) today used the release of a report containing complaint statistics and a staff survey to accuse Telstra of turning a blind eye to the problems of its IT transformation.
Telstra today confirmed it would shift the jobs of 101 Sydney and Melbourne call centre workers dealing with large corporate customers to facilities in Brisbane and Perth.
Without consensus on labour issues, the eventual winner of the NBN may end up as little more than a lame duck and a cashed-up symbol of the conflict between the desire for progress and the lack of mechanisms to deliver it.
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