The blame for poor quality data is too often laid at IT's door, when it should be the business taking responsibility, according to analysts.
Three-quarters of the way through a massive consolidation and overhaul of its core business applications, dairy and juice giant National Foods has found that the most difficult parts of the project aren't related to technology, but to processes and the simple challenge of keeping skilled people on track.
Australia Post has declared itself happy with its leading-edge implementation of hosted CRM from SAP, but is still considering moving the software back into an in-house environment in the future.
Imminent licensing changes for SAP customers should start with consistent product names and more preparedness by the vendor to answer questions, according to an Australian user group representative.
SAP, the German supply-chain software company, has taken advantage of the Hanover trade fair, CeBIT, to launch a raft of service-oriented architecture offerings for medium-sized companies.
Oracle and SAP customers will soon have to negotiate new licensing models with changes to both vendors' plans on the way.
The sheer size and breadth of Centrelink's operations has always meant project management there is a Herculean effort. Taking a new approach to its people and project scheduling has improved the situation dramatically -- but change hasn't been easy.
A team of researchers at software maker SAP is studying how to make the company's line of business applications easier to use and modify, an effort within the company known by the code name Project Vienna.
Project Fusion will provide a common basis for all Oracle applications and compete head-to-head with the German rival's NetWeaver middleware.
Choosing the right enterprise resource planning (ERP) software is never easy, but motorcycle accessories wholesaler McLeod Accessories found bigger is not necessarily better.
The move to Itanium has meant a rocky road for Hewlett-Packard's high-end server group. But the man leading the company's transition to the Intel chip believes the worst potholes are in the rear-view mirror.
It might be the baby of Nokia's N Series, but it still sports a 2-megapixel camera, Bluetooth and a 64MB reduced-size MMC.
We pit veteran on-demand player RightNow Technologies versus Microsoft's latest CRM offering.
Researchers in Japan have scientifically documented what dwellers of Dilbertville have known for years: Prolonged daily computer use can make you sore and sap your strength, energy and motivation.
Everyone needs backups, but how do you recover a server quickly? We look at some of the options available for snapshot backup and other disaster recovery techniques.
Think of the Hewlett-Packard ScanJet 5470c as the Merv Hughes of desktop scanners.
History of British PCs
The cash-strapped UK National Museum of Computing is home to an exhibition of the evolution of British PCs.… Watch it now
In this exclusive video interview, Optus chief information officer Lawrie Turner speaks to ZDNet.com.au about being the IT head for Australia's number two telco.
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