Hosted customer relationship management (CRM) is showing signs of gaining critical mass with two emerging players gaining traction with both enterprise and small- to medium-sized organisations in Australia.
Salesforce.com is expected to unveil Spring '07 on Monday, an update to its core on-demand customer relationship management (CRM) software. The update comes less than two months after the company released its last core upgrade with Winter '07.
Salesforce.com and Google are expected to launch a combined Web site today in the US that is designed to allow the online customer relationship management software maker to act as a reseller for Google's AdWords.
Customer relationship management (CRM) has been getting a lot of flack lately. But there's nothing inherently wrong with the technology, just with the users.
Hosted customer relationship management (CRM) is showing signs of gaining critical mass with two emerging players gaining traction with both enterprise and small- to medium-sized organisations in Australia.
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In this exclusive video interview, Optus chief information officer Lawrie Turner speaks to ZDNet.com.au about being the IT head for Australia's number two telco.
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