Establishing a client-service mind-set within your IT organisation ultimately creates faithful buyers of your services, whether the client is external or internal.
How do you show your work to future employers without violating confidentiality agreements with previous clients? What do you do if your type of work doesn’t lend itself to neat presentation? Here are some tips on creating an effective portfolio.
Chief information officers from two of Australia's largest banks today warned their peers not to poison outsourcing arrangements by obsessing over costs.
The Department of Immigration and Citizenship (DIAC) has revealed the latest round of upgrades to its AU$496 million Systems for People initiative will go live in April but analysts believe skills shortages may disrupt the project.
The Department of Immigration and Citizenship (DIAC) has rejected calls from the IT recruitment industry to ditch changes to the 457 visas made by the Howard government.
While there's not much that's more fun than stirring up Linux and Windows zealots into a frenzy of spite against each other, we thankfully finally seem to be approaching a more measured universe in which technology choices can be made based on suitability rather than preconception.
In three years phishing has transformed from an unknown threat into a multi-million dollar industry; in the next stage of its evolution, phishers will avoid using spam and instead hijack small parts of 'trusted' Web sites in order to bypass anti-phishing tools.
Antivirus applications from Symantec, McAfee or Trend Micro -- the three leading AV vendors in 2005 according to Gartner -- are far less likely to detect new viruses and Trojans than the least popular brands.
Onsite contractors need good client management skills even if they're not directly responsible for the client. Managing client expectations is the key.
Whether you are engaging a client on a solution proposal or simply kicking off your project exploration phase, clients are today deeply interested in ROI. Here's how to make that pay off for project managers.
The question on the lips of most CIOs is no longer whether to send work offshore. It's a question of how much to send.
We talked to Hayden Lindsay, IBM Rational's vice president of enterprise tools and compilers about enterprise modernisation. He identified five key factors that are inhibiting business responsiveness.
Sometimes the best practices of one of our superiors contradicts what we know to be right. How we handle the effort could well determine the fate of our project.
Service Pack 1 (SP1) reinstates a lot of the functionality that Microsoft left out in order to get Exchange Server 2007 out of the door last year.
If you need to make sleeker-looking documents and presentations, Microsoft Office Standard 2007 is a worthy upgrade. But stick to your current software if you don't feel that it lacks anything.
The market for collaborative applications has grown significantly with the introduction of Web-based solutions for gathering and sharing information within organisations. In this review, we look at two of the most popular commercial collaborative platforms.
The new Crystal Vision product line combines technology from Crystal Reports, Crystal Xcelsius and Business Objects' Live Office -- aimed at the mid-market segment in Australia.
With the right packet sniffers you can truly lead the dog's life. What's most impressive is network monitoring devices will help you see problems immediately. These tools can aid in analysis, migration, monitoring, security, testing, and administration of the network.
Visa CIO touts new transaction technologies
Michael Dreyer, CIO of Visa, expresses what innovation means to him in different areas, such as their PayWave … Watch it now
Industry-leading performance and availability by HP and Intel
Driving Business Growth Through Enterprise IT Management
Australian Govt funds IT start-ups
Google should come clean on datacentres
US shows what OPEL could have been
Achieve continuous availability with high performance NonStop blade technology
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Superguide: Printers -- all you need to know
Looking to buy a printer? Our superguide rates the latest printers and shines a light into the industry.
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Storage and server superguide
Over the last decade the art of maintaining the datacentre of a large organisation has evolved into an art form.
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