News (20)

  • ACCC whips HP cashback into shape

    HP Australia has changed its claims processing and complaints handling procedures, following numerous complaints received by the Australian Competition and Consumer Commission about the manufacturer's cashback and gift promotions.

  • Telstra NBN lawsuit "100%" likely

    The Federal Government is extremely likely to be forced into a legal battle with Telstra after kicking the telco out of the National Broadband Network bidding process, according to numerous industry onlookers.

  • IBM plays Lotus Symphony to upend Office

    IBM this week quietly updated its Lotus Symphony desktop applications with a feature that hints at its broader strategy to use the Web and standards to up-end Microsoft's massive Office business.

  • Medicare to block staff fee tampering

    Following an audit by the Australian National Audits Office (ANAO), Medicare has agreed to tighten its claims processing system to prevent staff tampering with claims.

  • Moore's Law is the enemy of privacy

    International security expert Bruce Schneier claimed processing power has increased to such a degree that data has become a pollutant.

More News >

Features and Case Studies (5)

  • BPO: Save money or fix your processes?

    Business process outsourcing has much in common with its smaller sibling IT outsourcing, but there are still some lessons to be learned.

  • Cranking up corporate clock speeds

    Concepts such as utility computing, Web services and business process management shouldn't be considered in isolation but rather as components of the real-time enterprise (RTE).

  • Minding the back end

    Business process outsourcing (BPO) is on the rise, with traditional IT services companies moving into this space. ZDNet Australia looks at what is happening in this emerging market.

  • IT firms expand from PCs to payroll

    IT services firms are expanding beyond their traditional role as overseers of networks, PCs and computer help desks, into "back office" areas such as accounting and human resources.

  • BoostWeb: Big boost, not big bucks

    With most companies tightening their budgets, overcoming the big clog in performance bottlenecks--that slow last-mile user connection--hasn't been easy. However, one product promises to ease the load.

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